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Ratings based on 6379 reviews
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Jovanny, Kyle, and Corin were fantastic! I have had many plumbers our over the last 10 years who have all told me that I had various problems, but their solutions never made sense. These great folks came out very fast, showed me what was wrong, fixed it quickly, charged a great price, and cleaned up everything afterwards. The plumbing is singing! I would highly recommend Mr Rooter for any service you need. It’s like when you find the honest mechanic - use them and recommend them to everybody!
fontI am a senior citizen that was searching for a honest and affordable company to help me with a emergency plumbing situation. All drains clogged because of damaged pipe under the house. I called a few companies but chose Mr. Rooter because of the customer service I received. All personnel at the company that I ended up dealing with treated me well and wanted to help me out. It ended up being a major job in which Fernando and Richard spent many hours under my house until they got the job done. Both Fernando and Richard went beyond great service. As you can imagine I was very stressed out with this emergency situation. Both Fernando and Richard stayed late in the day to finish as well as came back the next day to make sure everything was still working properly. They treated me like family. By the end of the day I had relationships from management to labor before the job was done. I would highly recommend this company because of the great service they provided as well as the work which ended up putting everything back on track. Thanks Fernando and Richard you’re the best !!!!!
fontWesley, Manager, Frank and Marcos worked as a team, were very cordial, respectful and considerate, explained every step plus cost of what needed to be done. They answered all our questions and kept us informed of the the process during the repair. They kept a tidy work area, used tarps. After they completed each project they cleaned and removed any and all debris/parts. Wesley, Frank, and Marcos thank you for having pride by your performance .... job well done! Would I refer Mr. ROOTER Yes I would...I am a Senior and I would recommend this trust worthy company. to all Seniors! Jessica, Receptionist, returned my desperate emergency call during a holiday within 30 minutes.
fontWe had a water leak that was damaging our house as well as our neighbors home. Our home owners warranty did not cover leak detection and our neighbors plumber couldn’t find anything when he inspected both houses. We called Mr. Rooter of Riverside late evening and they were here within an hour! Carlos P. was the technician and was very friendly and professional. He quickly set up his gear and got to work. Within minutes he found the leak and also answered every single question I had about plumbing without hesitation. I would highly recommend Mr. Rooters plumbing to any friends or family. They were the only company willing to come without days ahead appointments. Thanks again Carlos P!
fontMr Rooter will be my go to plumbing service from here on out. First off, not only did they service my water heater same day, the tech pulled up in my drive way within a couple of hours of my initial call. Also, I received 2 status updates advising me that the nearest tech was finishing up another job and that they would let me know when he was on his way. Not only did they call me when the tech was on his way, he showed up 15 minutes earlier than they had estimated. Furthermore, the technician, Eduardo Zuniga, was extremely professional, courteous, and he did a fantastic job rerouting some pipe and replacing my water heaters pressure relieve valve. I honestly can not believe how efficient he was during the process. Eduardo took his time being methodical, but at the same time got the job done rather quickly. In all sincerity, I am extremely happy with the outcome and will continue to use Mr Rooter for everything plumbing related.
fontI called these guys expecting to make an appointment for a future date. Instead they showed up that day. They had to finish the next morning... Well they didn't have to but due to noise and time we agreed to have them finish in the morning. They showed up first thing and finished the work. The work included digging a hole next to the garage by the main water line. There is a plant there. I don't care about this plant but they did. They carefully dug it up and when they finished they put back where is was unharmed. That level of care and attention to detail is rare. These guys are professionals. I would use and recommend them to anyone. Great work great customer service just all around awesome job.
fontI made a mess of my kitchen drains with one of my crafts and knew I needed someone right away on a Friday night at around 8:30 pm. The dispatcher was excellent and texted and called me back quickly to tell me they were coming immediately. Carlos Mayorquin came around 9:00 pm on a Friday night and diagnosed the situation. He very kindly explained what needed to be done. They needed to bring in their water jet truck to unclog my drains. He called in Noel who also came right away! Both hard working men worked as a team to get the job done. They were here til 1:00 am and were extremely nice and professional. They left my house clean by sanitizing the kitchen and the two showers that had backed up. I am so grateful for their excellent work and highly recommend them. I was delighted they could get a bad situation handled well on a Friday night. Thank you!
fontThis company handles all aspects professionally. Their dispatch, scheduling, and technicians are all in sync. They keep you updated throughout the service call. They came for clogged drainage caused by a pool cleaning company. Richard A. (technician) was thorough, professional, and very caring helping us cope with the stress of the repairs needed. Thanks to the detailed documentation provided for the repairs done, we were able to seek reimbursement for the damages caused by the other company. Thanks to the entire crew and especially to technician Richard for his caring service.
fontThis company is amazing, first I had to reschedule a couple of time due to health, but it was no problem they understood then when Javier came out he was polite, courteous and respectful he actually took his time and explained what needed to be done what machines he was going to use and how they operated, just amazing. I highly recommend Mr. Rooter. Everything cost a lot more now a days, but with this type of work ethics this company will be around a long long time.
fontThe response time and service was top notch. EVEN ON A LABOR DAY HOLIDAY WEEKEND!! Eli came out, assessed the situation, and gave me his professional advice and suggestions. We went on with the job. In a very efficient and timely manner it was completed. Came out again the next day to follow up with camera, and found other potential issues. Service like this here is what it’s about. Saved us from flooding out for sure!!! Will definitely recommend this company and top pro service.
fontI highly recommend Mr Rooter plumbing. The technicians that service this 50-year-old house were amazing. Anthony and Tristan were polite courteous and respectful of the property. They provided me with excellent communication and kept me informed of the work they were doing. I couldn't have asked for better technicians to come and service my property. I've used other plumbing services in the past, but I will never be using them again. Anthony and Tristan went above and beyond. I couldn't have asked for better technicians. This 50 year old property needed special parts to fix the problem and they made sure to gather everything needed for the job. Even if it required running back to the office to get the right parts to do the right job. Anthony and Tristan were amazing and I couldn't have asked for better technicians. I highly recommend Mr. Rooter Plumbing!!!
fontScheduling an appointment was easy. Richard was on time and very pleasant. My problem was fixed immediately without a hitch. I appreciate the communication and efficiency they provided. Unlike other plumbing companies I have worked with they are definitely the best. The price was as stated and very inexpensive. Upon arrival they did not try to upsell me or suggest additional services that I did not need. They were not out to make a profit they were just out to solve my problem. I will use them for any future Plumbing related issues. I highly recommend!
fontI called Mr Rooter about 4pm due to a water leak in an upstairs bathroom and was told they could have a technician here in 30-45 minutes to provide a free diagnosis. Raymond and Larry arrived about 45 minutes later and completed a diagnosis. Mgr Robert Quinones arrived to confirm the diagnosis, review cost and to see if I wanted to complete the job. While talking to Robert, I decided to complete some additional plumbing work needed. After getting the price of the immediate and additional work, I mentioned that I was interested in a water filtration system and decided to purchase the Halo water filtration system and was givena good price on everything. The Halo filtration was delivered an installed by Javier who was awesome and went above and beyond when installing the Halo. The halo is wonderful and I recommend anyone who has hard water and can afford one to get one. Robert Quinones, Damien, Javier, Gabriel, Otis, Larry and Raymond were very professional and did an excellent job completing the repairs. Job well done gentlemen and thank you all very much! I will definitely use their service again and recommend Mr Rooter to anyone needing a Plumber.
fontIn February 2023 Mr Rooter came to unclog the main drain. It had backed up and over flowed, raw sewage everywhere! They came and did an excellent job. Richard was great! He explained everything and answered our questions. I called to ask them to come out because the showers and toilets were backed up again. Richard came out, it took him 3 hrs but only because he was at a customer's house. He got to work and unclogged the drain within 20 mins. Thank you Richard!
fontA huge thank you to our tech Marcus Guytan who came to install an automatic water shut off device for home insurance purposes. He was polite, professional and explained everything to me before and during the process with the changes that arised during the installation. I am bummed that I couldn’t get the access panel installed, not due to Mr Rooter but because the way our pipe layout was. After Marcus finished the job he cleaned up the area which was nice. I would definitely recommend their services.
fontOur 20+ year old water heater died on us and had to be immediately replaced. I contacted at least 7 plumbing companies and Mr. Rooter was the only one who had same day availability. Also, the rep told me they did not charge for assessment. Kevin and Noel showed up and once they looked at it, we got a quote and approved the order. There were too many issues with our old tank. The shut off valve was not working at all and water gushed out into the garage (we were fine but poor Kevin was soaked). Also, the water heater tank was too large for its storage (not sure how prior owners managed to fit a 50 gallon tank into storage meant for 40 gallons). Kevin had to cut the gas pipe and faucet pipe (which he fixed later) just to get the tank out. We also had an issue with the outside pressure which he fixed. He did not charge us for the extra repairs. Kevin and Noel worked tirelessly on our water heater from 11:30 am to 7:00 pm, with no break. We offered food and water but they opted to finish the job and cleaned up before leaving. We were very impressed with their work ethic. You can tell they take pride in what they do. I would highly recommend this company if you need plumbing work done and hopefully you will get Kevin and Noel who will give you exemplary work! Thank you guys!!!
fontThis is the second time (different problem) I have needed Mr. Rooters help. I called them again because the first time they came I received excellent service. This time was no different. The only thing I can say is they made a mistake and shut off the main water supply of my neighbor and not mine. The neighbor let me know. Other than that I would highly recommend this company. The service men were friendly and very helpful.
fontI had to have Mr. Rooter come out short notice, (toilets stopped working at midnight on a friday). They were on site by 12:00 on Saturday, cameraed the line and found the blockage. They had us fully functioning Saturday, pending the full fix which required jack hammering the slab and removal sewer pipes and replace. The full repair was completed in only 3 days with only minimal disruption to our bathroom use. Kudos to all the crew members Noah, Richard, Gabriel and Edwin. They all were professional and made sure the work was done correctly and to my satisfaction. I will be call Mr Rooter for any future plumbing issues.
fontThe technicians were very polite and professional. I gave only 4 stars because the truck did not have the equipment that was needed to secure the job. The technicians had to leave twice to get what was needed to finish the job. I find that to be the company not providing the proper supplies. Also, the person answering the phone should not promise a call back at a particular time if they are not going to follow through within that time-frame.
fontThe service was impeccable ????. I contacted this company and within the hour a specialist was immediately sent to my home. The plumbing issues in my home were more severe than anticipated. The scope of work consisted hydroscrub, pipe descaling, demo and asphalt removal and epoxy to pipes. The work conducted on my home consisted of a few days, therefore several staff were involved. All questions and concerns that I had throughout the process were addressed pleasantly. Staff educated me on the process step by step. Paul and Luke were awesome and attentive the initial day. Subsequently, Noel finalized the job and he was amazing ????. He was a very hard worker who went above and beyond to get the task done!! All in all staff were professional and organized making the experience a great one.
fontEnrique is the best plumber I have ever dealt with. He arrived after hours on a Sunday (and they don’t even charge extra for that!) to help us deal with a clogged toilet emergency. What we thought would be a simple fix was revealed to be a larger issue. Enrique stayed for hours diagnosing and coming up with a solution to our problems. He was professional and friendly and plainly explained what he was doing every step of the way, and was very up front about prices. Eventually Adam came out to assist and he was also wonderful, doing everything he could to help us with the cost and getting financed to replace part of our pipes. They were also very clean and didn’t leave any sort of mess in the bathroom like other plumbers I’ve dealt with. The two of them were a stellar team and I will never call anyone else for plumbing problems again. Thank you Enrique and Adam, you are lifesavers!
fontHuge thank you to Enrique and Josh! Dealing with plumbing issues is never fun and so so stressful. These guys really worked with us and truly went above and beyond to get us situated. No more picking a random plumber or searching for quotes their card is on the fridge. Extremely personable, kind and helpful, they even cleaned up and didn’t leave a mess!! Highly recommend.
fontCalled Mr Rooter Plumbing to come unclog a drain for me that’s been backing up. They came out with in 10 minutes of calling! Meet Enrique Josh and Noel and they advise on how to fix the problem explain every step of the way! The customer service was 20/10! Would high recommend them again. Definitely will use for ant future project! Great job guys!
fontFirst of all Thank You. I called in for an issue I had in one of my restrooms. I had a tub leak. Tiffany was very helpful. She kept in contact with me about the specialist. Nathan arrived at my house and inspect the restroom. We came out having a leak and a prv issue. Nathan is very kind, respectful, friendly, nice, and very informative. He answered all my questions and he explain everything with details to my husband and me. We were set to work on the next day and he was very punctual. Upon arrival, he started working on the issue and did an amazing job. I’m glad to say we did choose a great plumbing. Thanks to Mr Rooter and of course a huge THANKS to Nathan for everything. Definitely recommend them. Ask for Nathan and he will definitely help and answer all your questions with lots of info and details. Thank you Nathan The Samano Family Blessings
fontI stated out thinking I was calling a different vendor. I almost canceled. Raymond of Mr. Rooter showed up and was very respectful And professional. Once I allowed him to explain the process and I realized he was very knowledgeable, I allowed him to do my repairs. It could have been a very expensive repair but Raymond came back with camera equipment and no breaks in my pipes! Thank you Carlos and Larry as well! Great team! Thank you Nancy V
fontBasically a water hose faucet drip was fixed. Before, the leak was very tiny and overnight it was worse. Thank God for Mr. ROOTER, professional, friendly, and good quality material.
fontThe men that came out to help with the leak in front of home were very polite, professional and knowledgeable especially Wolly. I would ask for him to keep it simple in the wording since I am not familiar with plumbing and he would explain that my husband and I would understand the issue with the leaks and what was needed to fix. I would recommend Mr. Rooter. Fair price free estimates.
fontCarlos Erik Gabriel Otis and Joey did a fantastic job. They all were very good at there work. Carlos took the time to explain what the were doing and the costs. What there did was a septic pump and a Hydro scrub. They did the work and clean up after the job. There were all very polite and friendly. I would recommend them to my friends and family. Thank you all for a great job. Janet Williams.
fontMr. Rooter’s plumbing company is great! Everything that I needed done got completed incredibly quickly; they explained everything perfectly to me; and they are willing to work on finances and take payments if needed. Nathan was very nice and he did a perfect job. We will be using them again in the future (and requesting Nathan again), and would highly recommend this company.
fontI would like to say a big thank you to Gabriel ,Otis ,David , Jonny, Enrique, Erik and especially Adam for a job well done . What started out as a simple main line cleaning turned into a main line replacement . All the guys that worked on this week long project were both professional and personable . Each member of the team took great care to make sure my two senior dogs were safe by closing gates at all times . Each and every one of the named above went above and beyond to not damage my flower beds even replanting a very lg aloe plant .Gabriel did a fantastic job of explaining any of my concerns and keeping me posted with any changes . Tiffany in the office did a great job also . I highly recommend this company and all of their employees . Thank you again!!
fontI recently had the pleasure of hiring Mr. Rooter for a plumbing issue at my home, and I must say that I am extremely satisfied with the service provided. I had been dealing with a toilet that wouldn’t flush correctly for almost a year and had tried everything. I finally removed the toilet and saw I had roots the size of a small tree growing out of hole. I immediately called Mr Rooter for help. Their service technician, Enrique was not only punctual but also very professional and knowledgeable. He quickly identified the problem and brought back Adam the next morning. They were awesome at finding where the roots were coming in from and had their crew out that day. Javier was awesome. He literally found the “root” of the problem and efficiently fixed it. Enrique came back the next day to finish installing the new toilet ensuring that everything was working perfectly before leaving. Enrique’s attention to detail and commitment to providing high-quality service truly impressed me. I highly recommend their services to anyone in need of a reliable and skilled plumber.
fontEddie Z was very informative he took care of me like I was one of his own I appreciate Mr. Rooter plumbing services for the effective service call they took care of me in less than 24 hours thanks again Mr. Rooter plumbing
fontSo I was having some problems outside with piping and water idk im a girl so I arranged for Mr. Rooter to come take a look. The gentleman they sent out was so perfessional and got the job done. Thank you so much Robert Quinonez for saving the day. You really helped me understand the problem and explained everything that was going to happen. I will definitely always call for any plumbing needs that arise.
fontWe were so happy with Mr. Rooter of Victorville. Matt, Edwin ,Ray and Hector we're hard workers , professional and friendly. Very knowledgeable and stayed late to make sure we were able to use restrooms as soon as possible. We are happy that we have new pipes /plumbing with a warranty for 25 years.
fontI absolutely recommend Mr. Rooter Plumbing of Victorville! When responding to my plumbing emergency, the folks there were professional and courteous, and their service was timely. As a new homeowner, I greatly appreciated Jovanny's hard work, solution-focused support and willingness to answer my questions and address my concerns. Clean work-site, speedy response, thoroughly professional. Thanks again, team!
fontJovanny Varela was an awesome plumber he came in gave me my options and all the details of the work he can do he even made sure I understood my financing options to make sure that I wasn’t worried about the payment. Did an awesome same day fix! Would definitely recommend others to reach out to this company for any fixes.
fontI had several companies come out to try and light my heater. They could not fix the problem and told me I needed to buy a new heater for anywhere from $5000-$13000. Mr Rooter came in did a diagnostic, found the problem and repaired my heater. It only cost me $90. They are honest, upfront and provide excellent service. I recommend calling them first. You won’t regret it
fontClogged kitchen sink. Unclogged, pronlem solved. Answered all questions I had. Will definitely use again for maintenance. Angel was great, knowlegeable and professional! Please send him on next call. Thank you Mr. Rooter.
fontMatt & Mr Rooter in Victorville saved us from having to cancel our thanksgiving trip! No other company wanted to do the job the day before the major holiday, especially at 5pm (when we called) but thankfully this company was so quick to help us in a time of need. We had a flood in both of our restrooms! Mat arrived 15 minuets from us calling the company. He was so quick to help us with our emergency and get it all situated! & A GREAT PRICE! We are so satisfied with Mat’s customer service and work!
fontIt was Christmas eve! He responded quickly to emergency sewage backup. He immediately magically cleared it making it a great Christmas. P.S.) He was going to work us in. Instead of a early lunch, he came to our rescue hours earlier than estimated!
fontVery professional and courteous service. Receptionist Monica scheduled me promptly and also followed up after the service. The technician Jose was friendly, honest and willing to answer all my questions. Would definitely call them again if I have any other issues, and would recommend them to others.
fontThe ladies at the call were very nice and caring. They update me on when the next technician is available. Marco came by and he helped installed the new toilet on the same day. He’s very helpful and kind. Will recommend this business! :)
font1)Customer service representatives were polite and patient. 2) Technicians remain courteous and knowledgeable following their inspection. 3) Technicians also took care to identify gas and water lines prior to initiating work. 4) Their meticulous approach provided quality service and improved operation. 5) Need assistance to manage repair cost? Financial assistance and guidance are available. Thank you for your service Mr. Rooter!
fontJose Ruiz was very professional, helpful and courteous. I would definitely recomend him for any service needed. I was very satisfied with the work he did today....installing two toilets and increasing my water pressure.
fontThe repair team was great. Very efficient, very friendly. The repair was done swiftly and they replaced everything they had to move to it's proper location. The cleanup was done nicely, and they made sure that I was totally satisfied before they left. I would recommend them to anyone that needs their system replaced.
fontI had a pleasure of having Jared and Kyle come to my home today and work on some plumbing issues. Called at 8 AM, they are arrived before 9AM. Although the job was hefty, they completed it before EOD and left no mess for me to pick up. Both were very professional and easy to work with. I appreciate all the help!
fontJose came quick and knew exactly what the problem was. He fixed it and offered us extended help to have someone come fix the damage as well. He was polite and knowledgeable. We would definitely recommend his services to others.
fontRichard was excellent. He was knowledgeable and took care of our issue promptly. He left the space clean. I would hire him again because he was patient in answering all my questions and he had a great attitude. He was patient in communicating with my elderly mother in Spanish too. And he provided us extra recommendations to save us money. Really, he made this huge job a piece of cake when it could have been very stressful. Gold star, Richard!
fontThank you. I will more than likely use your service again in the future. Thanks for your customer service which was kind, patient and friendly; knowledgeable of the work needed. The connection made to me, the customer was not pressured. I was worried because I thought the work would be a major one and it wasn’t. Richard, my technician, explained to me clearly my concerns and responded to my questions without hesitation, and was clear to my understanding. Thanks again!
fontGreat experience from the first call to make appointment , the staff was friendly and professional . They kept me informed when the service professional Mr.Jose Ruiz would arrive. He was on time , knowledgeable and professional.He assessed the problem explained my options and took care of business replacing my leaking water heater which was over 32 years old . From start to finish was about 2-1/2 hours in the same day I called. Excellent customer service and support. I would highly recommend Mr. Rooter plumbing to everyone , they keep that old school level of service excellence.
fontWe had an emergency situation arise with one of our tenants who had a pipe break on the sprinkler system. As a result, they were forced to completely turn their water off. After initially panicking a bit, our worries were immediately put to rest after we called Mr. Rooter. The agent immediately connected us with their Plumbing Service Professional Richard Gutierrez. He was extremely professional, efficient and knowledgeable. He also expressed a sincere commitment and sense of urgency with wanting to help us resolve our issue in an affordable manner - which he was able to do within an hour of arriving at our property. We were extremely pleased with Richard’s service and will definitely utilize Mr. Rooter if ever needed in the future because of the awesome experience that we had. I highly recommend if you ever have a plumbing emergency - thank you again Richard!
fontWe found a leak in our garage underneath a water purifier that I was told was not functioning by another plumber. We needed same day service because my husband found the leak to be getting worse. Mr. Rooter assigned a plumber to come out but he got caught up on another service call, so they assigned Jose R. to come out. Thank goodness for Jose! He explained that the water purifier was indeed working, that is why we never noticed the very hard water in our area. But it was leaking on the back of the unit, it was made by Kenmore so as you can imagine there are no replacement parts available. We were also informed that the leak could burst at any time. It happened to another customer of his. This was the day before July 4 at 5pm in the afternoon so either we waited and prayed it wouldn't burst until Monday. OR Jose installs a brand new system on July 4th. While it did cost more to get the unit replaced on July 4th my husband and I were not willing to wait. Jose called me back about getting the equipment that night and he had to drive all the way to San Bernardino at 6am to get what he needed but he came installed our new water purifier with a 10 year warranty and then he went home to barbecue. Thank you so much Jose!! I highly recommend Mr. Rooter and Jose R.!!!
fontGreat experience! I had a clogged drain and the tech, Raul, came out and resolved the problem. He was very professional, patient, courteous, and knowledgeable. He answered all my questions and addressed my concerns. I will definitely use this company again in the futute, and will recommend them to family and friends. Also, the office staff was very professional and scheduled a same day appt within a couple hours of my call. Thanks again Mr. Rooter!
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